Getting Support For Your BACTES Account

Welcome to BACTES Customer Support! Here you can browse frequently asked questions about accessing and using your account or click the Submit Request button above to reach out to our team for assistance.

We strive to answer all queries within 24 hours, Monday through Friday. If you have a request that requires same day turnaround due to time sensitive obligations connected to your records, please add URGENT to the subject line of your request and we'll be sure to prioritize!

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